Real-time chat & New help center
Support just got a major upgrade. Here’s what’s new and live in your dashboard:
💬 Real-time chat support — Talk to our team directly from the dashboard, 7 days a week
🤖 AI Assistant — Get instant answers to common questions
🧑💻 Human help in <3 Minutes — Seamless handoff to a support agent when needed
📚 Revamped Help Center — Clear articles for onboarding, features & troubleshooting
🚀 75% Faster Response Times — Support that actually keeps up with your growth
We just launched real-time chat support — giving all Ecomflow clients faster, smoother, and more premium support than ever before.
Previously, each client had a single contact person. Now? You can chat directly with our support team at any time, right from your dashboard.
Here’s how it works:
You’ll find the chat icon in the bottom right corner of your Ecomflow dashboard. Tap it to start a conversation.
Our AI assistant will jump in first, helping you get quick answers to common questions in seconds.
Need more help? No worries — if a human is needed, you’ll be connected with one of our support agents within 3 minutes.
Whether it’s a question about shipping, product updates, or troubleshooting, we’ve got your back — instantly.
New Help Center 💡
We also rolled out a revamped knowledge base with clear, concise articles on everything from onboarding to advanced features. So if you prefer to self-serve, the answers are just a click away.
Results So Far:
🚀 75% faster response times
📉 Significant drop in support tickets
😊 Noticeable increase in customer satisfaction
We’re committed to constantly improving the experience for you. This is just the start.
Try it out now from your dashboard — and as always, let us know how we can make support even better.
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